Frequently asked questions

You do not pay when creating a request. Providers first send final offers. After you accept one offer, you pay a 15% booking deposit through the platform. The remaining balance is paid according to the final provider agreement.

We accept Visa, Mastercard, and local Kazakhstan bank cards for the booking deposit. The remaining balance can be paid according to the final provider agreement.

Provider contact details are revealed only after your prepayment is confirmed. This protects both tourists and providers by ensuring all bookings go through the platform.

We recommend booking at least 3-7 days in advance, especially during peak season (April-October). Last-minute bookings are possible but availability may be limited.

Yes! Our Trip Builder allows you to select specific locations, activities, and duration. Providers can also suggest modifications based on weather conditions and your preferences.

We offer Standard 4x4 (basic comfort), Comfort 4x4 (air conditioning, better suspension), Premium 4x4 (luxury vehicles), and Minivan options for larger groups on paved roads only.

All providers undergo verification including document checks, service or vehicle review, and quality monitoring. Providers can build a reserve through successful trips or top it up manually to increase trust and access to more requests.

Provider levels depend on successful trips, customer reviews, reliability, reserve status and cancellation history. Higher-level providers may receive better visibility and access to more valuable requests.

Yes, if you've traveled with a provider before or have a recommendation, you can request them specifically when building your trip.

Mangystau terrain can be affected by rain. If conditions become unsafe, providers will suggest alternative routes or rescheduling. Your safety is the priority, and we have clear policies for weather-related changes.

While not mandatory, we strongly recommend travel insurance that covers adventure activities and remote area travel. Some locations are far from medical facilities.

All verified providers carry first aid kits, satellite communication devices, recovery equipment, and emergency supplies. Premium providers offer additional safety features.

If you cancel more than 3 days before the trip, a partial refund may apply, with a platform coordination/cancellation fee retained. If you cancel less than 3 days before the trip, the booking deposit is normally non-refundable. Provider cancellations remain refundable.

Yes, modifications can be requested up to 3 days before the trip. Changes to dates, group size, or route may affect pricing and are subject to provider availability.

If a provider cancels, you receive a full refund and we help you find an alternative provider. Providers who cancel without valid reason face penalties.