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Privacy Policy

How NomadTrip KZ handles account, booking and platform safety information.

Last updated: January 2025

Protected data

Contact and booking details are handled inside the platform.

Safe chat

Messages can be moderated to prevent contact sharing before booking.

Platform safety

Data is used to process bookings, prevent fraud and support disputes.

1. Information We Collect

We collect information you provide when creating an account, booking trips and using platform communication tools.

Name and account information.
Booking details, trip preferences and booking history.
Payment-related records processed through payment providers.
Messages and platform activity needed for safety, support and dispute review.

2. How We Use Your Information

Your information is used to operate the marketplace and make bookings possible.

Process bookings and payments.
Connect tourists with verified providers after booking confirmation.
Send booking updates and platform notifications.
Improve platform reliability, safety and fraud prevention.

3. Contact Information Protection

NomadTrip KZ is designed to protect both tourists and providers from unsafe or off-platform coordination before booking.

Provider contacts are hidden until booking is confirmed.
Chat messages may be filtered to prevent phone numbers, emails, social handles, QR codes and outside contact sharing.
Public pages must not expose private contacts or bypass the platform.

4. Information Sharing

We share information only where needed to operate the service.

With providers for confirmed bookings.
With payment processors for transaction handling.
When required by law or needed to protect platform safety.

5. Data Security

We use technical and organizational safeguards to protect data. No system is absolutely secure, but the platform is designed to reduce unnecessary exposure of sensitive details.

6. Your Rights

Request access to your personal data.
Request correction of inaccurate data.
Request deletion of your account where legally possible.
Opt out of non-essential communications.

7. Cookies

We may use cookies and local storage to remember preferences, preserve trip planning progress and improve platform usability.

8. Questions

For privacy questions, use the platform support flow or check the FAQ page.